In some sectors, returns account for 50% of profits, so we believe it’s important to discuss this topic in more depth. The main reason for reverse logistics is customer dissatisfaction. In this case, the customer wants to return the product they received, or the delivery was incorrect, etc.
In what cases does a return occur?
Reverse logistics is a type of supply chain management that moves goods or products from customers to sellers or manufacturers.
There are several types of reverse logistics situations. These are: product return management, returns according to the return policy, product reconditioning, product or packaging recycling management, unsold products, end-of-life service, delivery failure, return of rental or leasing products, and finally, products that require maintenance or repair.
When a product is returned, it can be used for one of several purposes:
– Reconditioning the items so they can be resold.
– The destruction or recycling of products that can no longer be reused.
– The relocation of all items to their respective inventories.
How to achieve efficient reverse logistics?
One way to improve the return rate is to improve logistics operations by automating warehouses and logistics centers to avoid shipping errors and enable faster order fulfillment and achieve positive customer satisfaction.
Conclusion
Finally, a reflection: reverse logistics is an intrinsic activity of the e-commerce industry, and customers increasingly demand faster returns or deliveries, which costs companies time and money. MIM helps automate warehouses, or in other words, various points in a company’s logistics operations, to optimize returns or deliveries.