Robomap is a customer service software that helps monitor and optimize a company’s resources. It tracks everything from time clocks and vacations to kilometers per worker, etc.
Where is ROBOMAP located and how does it work?
The room where Robomap operates is located in Can Fatjo dels Urons in Cerdanyola del Vallès, where the MIM group’s workshops and technical and operational offices are located. The room is characterized by the large number of screens displaying quadrants, whether maps or Linx (maintenance and personnel management software). The ROBOMAP office operates 24 hours a day, with two or three people per shift. If we ask the staff working in this department, “the work is similar to a puzzle, as they work to make all the pieces fit together.” In practice, this means that an operator must be scheduled for their entire workday, and the ROBOMAP room is responsible for managing technical staff across MIM’s various clients, both permanent and rotating. Furthermore, the hotline for remote customer assistance in the event of a breakdown is also managed.
Finally, it should be noted that technicians working at MIM Robomap must be trained in the use of this software program for optimizing resources for numerous companies.